As a Designer at Lunar, you will work as part of a cross-functional product team, where you will be the go-to expert when it comes to understanding our users. You will bring your user expertise into team product strategy discussions and shape business objectives that solve genuine user problems.

You will be accountable for research and design from start to finish, advocating and driving a collaborative design process. Starting from discovering user needs via research and data insights to organising and facilitating ideation sessions with stakeholders and colleagues and then prototyping and validating these ideas with real users.

Your work will culminate in ongoing measurable product improvements that address key user and business success metrics and goals.

Responsibilities

• Be the go-to expert on the users of your product area, including user behaviours, drivers, motivation, goals and pain points through the user journey.
• Plan and conduct user research with assistance from research specialists to collect user insights through qualitative and quantitative methods.
• Analyse research and data insights to identify user pain points and opportunities that can inform the product strategy and become measurable business objectives.
• Plan and facilitate the product discovery process through workshops and other activities, actively involving relevant stakeholders across the organisation.
• Create high-quality design artefacts such as user flows, experience maps, information architecture proposals, interactive prototypes and interface designs to drive solutions through the product design process.
• Work in the open and collaborate closely with colleagues in your team to bring everyone into the design process and seamlessly integrate product, design and development.
• Collaborate closely with product managers, engineers, marketing and business stakeholders to continuously challenge, define and evolve the product strategy.
• Provide honest, insightful and inspiring feedback to the broader design team and other colleagues across the organisation.
• Be an advocate for the design process within your team and across the business.
• Co-define how business and product success metrics are measured through user-centred and data-driven insights.
• Collaborate closely with other areas of the business including marketing and customer service to ensure a cohesive and consistent user experience.

Baseline skills

Alongside your role responsibilities, everyone in the Experience Design team is expected to be competent in these skills.

Communication and feedback

You regularly give and receive constructive feedback, you work in the open to ensure that your design process is transparent and that your work is well communicated and understood.

User-centric