As a researcher at Lunar, you will play a crucial role in driving user-centric design and product development. You will collaborate with cross-functional teams to uncover user insights and inform product strategy. By identifying people's needs, you will also uncover business opportunities and ensure that our strategies and teams are well-informed to meet the needs of our users effectively.

Responsibilities

• Conduct qualitative and quantitative research studies to gain a deep understanding of user behaviours, motivations, pain points, and needs - deriving tentative needs of user and non-users, defining opportunities in the market and evaluating existing user journeys.
• Collaborate closely with stakeholders, product managers, and designers to define research objectives and questions that align with business goals and confidently move initiatives forward.
• Plan and execute research activities, such as user interviews, usability testing, surveys, diary studies, probes and other means, always utilising appropriate methodologies and tools for the phase of the project.
• Empower designers and product teams to understand the research process. Offer guidance and the tools needed to define, plan, and conduct research.
• Analyse research findings and synthesise actionable insights that inform product strategy and drive meaningful design and business decisions.
• Create and maintain research artefacts, including research plans, discussion guides, participant recruitment criteria, and research reports and make it sharable to the team.
• Facilitate workshops to gather information from the business and stakeholders to generate hypotheses and assumptions to inform discovery planning and validate business potential.
• Make a lasting impact on strategy through research by openly engaging in projects and contributing to making data and insights utilised by teams and referenced by stakeholders.
• Communicate insights that ensure alignment, allowing all involved to focus on the most important questions and avoid biased decisions.
• Advocate for a user-centred approach within the organisation and help educate and inspire colleagues about the value of research in the design process.
• Collaborate with other researchers and designers to establish best practices, share knowledge, and contribute to the continuous improvement of product processes at Lunar.

Baseline skills

Alongside your role responsibilities, everyone in the Experience Design team is expected to be competent in these skills.

Communication and feedback

You regularly give and receive constructive feedback, you work in the open to ensure that your design process is transparent and that your work is well communicated and understood.

User-centric

You regularly engage with our users, identifying who they are and their needs. You can articulate these needs to others and represent our users in conversations within squads and the wider business.