As a writer at Lunar, you will be a specialist within the Experience Design department, which is responsible for creating and optimising our products. Writing plays a pivotal role in collaborating with colleagues across the business to shape and refine the user experience we offer to our customers. Your writing skills are essential in ensuring that our products are user-friendly, easy to use and meet the needs of our users.
Writing at Lunar is not just about "the words"; it's about discovering and designing simple, expertly crafted, user-centric experiences that our customers love. Consider yourself the guide of the user, ensuring they get the information they need at the right time and in the right places.
Collaboration is at the core of writing at Lunar. You work closely with designers, developers, product managers, marketers, and stakeholders to keep our content experiences aligned. The goal is to create content that speaks to our users while also contributing to the success of the business.
Responsibilities
- Conduct research, design, write, edit and test content that simplifies complex financial concepts to help users and squads meet their goals.
- Continuously seek opportunities to iterate and optimise content based on user feedback, research, data analysis, and industry best practices.
- Create content solutions to user problems, experimenting with new formats and storytelling to effectively engage our users.
- Participate throughout the product design process to create cohesive and seamless user experiences built around informed content strategies.
- Be the content expert in the room. You will bring other skills to the table also, but you’re the one people look to for guidance and direction on content.
- Give and solicit feedback regularly. Help guide other colleagues to improve their content in critiques and through sparring sessions.
- Effectively communicate content decisions, strategies, and updates to squads and stakeholders.
- Work with cross-functional squads and stakeholders to understand business objectives and translate them into effective content plans for specific product areas or deliverables.
- Collaborate closely with marketing, designers, and other relevant stakeholders to maintain a consistent and unified tone of voice across Lunar's products and platforms.
- Understand accessibility requirements and design content that works with common assistive technologies and is easily understood by all types of users.
- Empower designers and product teams to understand the writing process. Offer guidance and the tools needed to define, plan and deliver effective content.
Baseline skills
Alongside your role responsibilities, everyone in the Experience Design team must be competent in these skills.
Communication and feedback
You regularly give and receive constructive feedback, you work in the open to ensure that your design process is transparent and that your work is well communicated and understood.
User-centric